Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users call us, visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. We will collect personal identification information from Users ONLY if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities such as placing an order.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Protecting Your Privacy
How we use collected information
Sterling Commerce Group, Inc. (get-frontier.com) may collect and use Users personal information for the following purposes:
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We may use feedback you provide to improve our products and services.
To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails
We may use the email address to send them information and updates pertaining to their order. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Do Not Call Policy
Under the Telephone Consumer Protection Act, the FCC has rules in effect that address unsolicited telephone marketing calls. Sterling Commerce Group’s (dba Get-Frontier.com) Do Not Call Policy has been implemented to protect the privacy rights of consumers and endorse compliance with appropriate regulations and laws. Get-Frontier.com intends to honor the request of anyone who chooses to not receive telephone solicitations.
Get-Frontier.com maintains a list of phone numbers of persons who have indicated s/he does not wish to receive solicitation calls from Get-Frontier.com. A person who informs Get-Frontier.com that s/he does not wish to receive solicitation calls is immediately placed on Get-Frontier.com’s Do Not Call List and will remain on our internal list for at least five years. If the consumer moves, changes his/her telephone number or adds additional telephone numbers, the consumer must provide us with the new telephone number in order for us to prevent calls to that number. We will not share the information customers provide with anyone, except affiliated companies or subsidiaries, without their prior written permission. Requests can be made by the customer either verbally or in writing in one of the following ways:
Once a customer becomes a Frontier Communications customer, please see the Frontier Communications DNC Policy here: Frontier Communication DNC Policy
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on November 19, 2020